Have questions? We're here to help! Reach out to our team using any of the methods below.
Many common questions are answered in our FAQ page. Check there first for faster answers!
View FAQ →We strive to respond to all inquiries within 24-48 business hours. During peak seasons (holidays, sales), response times may be slightly longer.
Customer Support: Monday - Friday, 9 AM - 6 PM EST
Order Processing: Monday - Saturday
Stoned Teddys Smoke House
Charlotte, NC
United States
For return or refund requests, please email returns@stonedteddys.com with your order number and reason for return. See our FAQ page for our full return policy.